Are you getting the service you were sold? With the recent surge in national maintenance companies, one extreme example is a national company subcontracting to a regional company, who turned around and subcontracted the work to local contractors. Three layers of low-bidding in which the national and regional companies collect what amounts to little more than a “sales commission”, and the contractor actually performing the work is likely more focused on building his/her own more lucrative accounts as their subcontracted work becomes lower-priority.
We firmly believe that you cannot consistently achieve and maintain the highest quality standards in the industry by managing a layered network of sub-contractors. Reliability depends not only on well-kept equipment and proper insurance, but also on skilled operators with a thorough understanding of the job at hand. The quality standards of subcontractors can vary greatly from one sub to another –even despite an honest attempt to communicate goals to them.
Though there are many honest, quality-driven individuals entering the industry this way, you might be shocked to see run-down vehicles and poorly dressed employees with few public relations skills show up on your property –simply because they were the lowest bidder. Make sure to ask potential vendors if they will be sub-contracting out your properties, and remember, your vendors are a direct reflection of you as a manager. High Profile will not send a sub-contractor in place of our company crews!
Also, many of the landscape crews you see on the highway are not in compliance with State and Federal Motor Vehicle Regulations, and you can often spot these non-legitimate operators fairly easily…
From Minnesota Commercial Truck and Passenger Regulations fact sheet; Minnesota Statutes 221.031
"Businesses (such as landscapers) who operate vehicles or vehicle combinations over 10,000 pounds gross vehicle weight (GVW) in Minnesota, are subject to various commercial vehicle safety regulations including:
- Vehicle Identification (name, city, state; and US DOT number if operating in interstate commerce)
- Load securement (cargo, equipment, and tools must be contained, immobilized or secured in accordance with 49 CFR, Part 393).
Note: Most “one ton trucks” or pick-up truck and trailer combinations exceed the 10,000 pounds GVW and are subject to the safety regulations”